Having Trouble Launching for the First TIme

Helpdesk for FFXI issues
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Krausso
Posts: 2
Joined: Sun Oct 29, 2017 4:31 am

Having Trouble Launching for the First TIme

Post by Krausso » Sun Oct 29, 2017 4:34 am

Hello,

I am having trouble connecting. I am using Kupo 1920x1080 from the Ashita launcher, and I am getting this kick back after typing in my credentials https://imgur.com/a/iTk7a

I am assuming my install got screwy. Any advice?

Icon
Posts: 526
Joined: Wed Feb 08, 2017 2:26 am

Re: Having Trouble Launching for the First TIme

Post by Icon » Sun Oct 29, 2017 2:13 pm

Have you done this?:

If you're on Windows 8 or 10 you need to enable Direct Play. Instructions in this video: https://www.youtube.com/watch?v=6XYyGB-Tn3g

If that doesn't fix run the installer to the same location making sure to run as admin, should work. Post back here with more detail if not:

Please follow the posting format below to help staff aid you. The prompts as well as example info are filled in below:

Operating System: Windows 10
Operating System Architecture (32/64bit): 64bit
Problem Program: FFXI
Install Step: 15 (if applicable)
Details: The launcher is crashing after I type my username and password. FFXI does not open.

Krausso
Posts: 2
Joined: Sun Oct 29, 2017 4:31 am

Re: Having Trouble Launching for the First TIme

Post by Krausso » Sun Oct 29, 2017 5:02 pm

Sorry about that.

Operating System: Windows 7
Operating System Architecture (32/64bit): 64bit
Problem Program: FFXI
Details: The launcher is crashing after I type my username and password. FFXI does not open.

Should I be installing FFXI to the Playonline folder that I created? I have tried 3 installs on FFXI this morning. I do keep getting this error at the very end of the FFXI install: https://imgur.com/a/IvU13

Is that something I should be concerned about? I just hit cancel. Also, I am booting from the Ashita launcher without changing any settings. Should I be selecting which file location to boot from?

Thanks

Icon
Posts: 526
Joined: Wed Feb 08, 2017 2:26 am

Re: Having Trouble Launching for the First TIme

Post by Icon » Sun Oct 29, 2017 6:00 pm

You should not be receiving that error message regarding the registration file. If you run the setup program as admin I don't think you should get that message? Can you come on IRC and write a message about the issue you're having? I will try to check for your message and we can do a support session to fix the issue.

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